Responsible Gaming at 77arc — Your Safety Comes First

Our Approach to Responsible Gaming

77arc is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Gambling, when approached responsibly, is a legitimate form of entertainment enjoyed by millions. However, we acknowledge that for a minority of players it can develop into a harmful habit, and we take our responsibility in addressing that seriously.

Our responsible gaming programme is built on four pillars: prevention, awareness, intervention, and support. We invest in robust tools that put players in control of how much they deposit, how long they play, and when they need a break. No player should ever feel pressured to gamble beyond their means at 77arc, and our platform is designed to actively discourage that behaviour at every step.

Tools to Help You Stay in Control

Every registered 77arc account has access to the following responsible gaming tools. You can activate or adjust any of these features at any time by contacting our 24/7 support team.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Below are some common warning signs that your gambling may be moving beyond healthy entertainment. If you identify with any of these, please consider using the tools available or reaching out to our support team.

• Gambling with money that is needed for essential expenses such as rent, bills, or food, or borrowing money specifically to fund gambling sessions.
• Chasing losses — continuing to gamble after a losing session in an attempt to win back what was lost, which typically leads to further losses.
• Lying to family members, friends, or colleagues about the time or money you spend gambling, or feeling the need to hide your gambling activity from those around you.
• Neglecting work, study, family responsibilities, or personal health because of time spent gambling or recovering from the emotional impact of gambling losses.
• Feeling anxious, irritable, restless, or low in mood when not gambling, or using gambling as a way to escape personal problems or negative emotions.
• Needing to gamble with progressively larger amounts to achieve the same level of excitement, which is a sign of escalating tolerance similar to that seen in other addictive behaviours.
• Repeatedly failing to stop or cut back on gambling despite genuinely wanting to do so, or having made unsuccessful attempts to set limits on your own without using the tools available.

Recognising these signs is a positive first step. 77arc's support team is available around the clock and will handle all responsible gaming enquiries with complete confidentiality and without judgment.

How to Activate Your Responsible Gaming Tools

Activating any of the responsible gaming tools available on your 77arc account is straightforward. Follow the steps below or contact our support team who can set up any tool on your behalf immediately.

1. Log in to your 77arc account using your registered mobile number and password.
2. Navigate to the Account Settings section from the main menu and select "Responsible Gaming" from the available options.
3. Choose the tool you wish to activate — deposit limit, session reminder, cooling-off period, loss limit, or self-exclusion — and select the parameters that suit your needs.
4. Confirm your selection. Some tools (such as deposit limit reductions and cooling-off periods) take effect immediately. Increases to existing limits require a 24-hour review period as a safeguard against impulsive decisions.
5. You will receive a confirmation notification to your registered mobile number once the tool has been activated. Keep this confirmation for your records.

Our Commitments to Responsible Gaming

77arc treats responsible gaming as a core operational commitment, not a regulatory checkbox. Our team is trained to identify and respond to signs of problem gambling, and we have internal processes in place to proactively reach out to players who show patterns of potentially harmful behaviour — such as frequent large deposits following significant losses, or a sudden sharp increase in session lengths.

We do not target players who have set responsible gaming limits with promotional bonuses or special offers that may encourage them to increase their deposit limit or remove their cooling-off period. Players under an active self-exclusion will not receive any promotional communications from 77arc under any circumstances.

Our platform undergoes regular internal reviews to ensure that game design, promotional structures, and communication patterns are consistent with responsible gaming principles. We continuously update our tools and policies to reflect emerging best practices in player protection.

Protecting Young People

77arc operates a strict 21+ age policy. No person under the age of 21 may register an account, make a deposit, or participate in any form of gambling on the Platform. We verify the age of every player during the registration and KYC process using government-issued identification documents, and any account found to belong to an underage individual will be permanently closed with all funds returned.

If you are a parent or guardian and are concerned that a young person in your household may be accessing gambling websites, we recommend using parental control software available on all major Android and iOS devices to restrict access to gambling-related content. Keeping devices password-protected and ensuring that account credentials for any gambling platform are never shared with or accessible to underage individuals are effective practical steps.

If you suspect that an underage person has created an account on 77arc, please contact our support team immediately at [email protected]. We will investigate and take action without delay. Protecting young people from exposure to gambling is a responsibility we share with parents, guardians, and the wider community.

Need Help? We Are Here for You

If you believe your gambling is causing harm to yourself or to people around you, please do not hesitate to reach out. Our support team is trained to assist players who are struggling with gambling-related issues. All conversations are handled with complete discretion.

You can also visit our FAQ page for quick answers to common responsible gaming questions, or explore our full Terms and Conditions for detailed information about our platform policies.