77arc Privacy Policy — How We Protect Your Data

Last updated: January 2026

Introduction

77arc ("we", "us", "our") is committed to protecting and respecting the privacy of every player who uses our platform. This Privacy Policy describes how we collect, process, store, and share personal information when you access and use the 77arc website, mobile interface, and related services (the "Platform"). It applies to all users of the Platform, including registered account holders and visitors who browse without registering.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree to this Privacy Policy, please do not use the Platform. This policy should be read alongside our Terms and Conditions, which govern the overall use of the Platform.

Our Privacy Commitments at a Glance

The categories of personal information we collect depend on how you interact with the Platform. The table below summarises the primary data categories and the information within each.

77arc uses the personal information we collect for a limited and clearly defined set of purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• To create, manage, and maintain your 77arc account, including verifying your identity and age during the registration and KYC process in accordance with our Terms and Conditions.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions associated with your account.
• To provide customer support, investigate and resolve complaints, and respond to any queries you raise through our support channels. Support communications are logged to ensure quality and consistency of service.
• To detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, and any other conduct that violates our Terms and Conditions or applicable law. This includes automated fraud monitoring systems that analyse transaction and behavioural patterns.
• To send you transactional communications directly related to your account activity, such as deposit confirmations, withdrawal notifications, bonus credit alerts, and important policy updates. These communications are not optional and are part of the Platform service.
• To personalise your experience on the Platform, including presenting you with game recommendations, bonus offers, and sports betting markets based on your activity history and stated preferences, subject to your marketing consent preferences.

77arc processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

• Contractual necessity: processing that is necessary to perform the contract between you and 77arc — for example, creating your account, processing payments, and delivering the Platform's gaming and betting services.
• Legal obligation: processing that is necessary to comply with applicable laws, including anti-money laundering obligations, KYC requirements, tax reporting, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing carried out in 77arc's legitimate business interests, including fraud prevention, platform security, improving Platform features, and understanding aggregate player behaviour to develop better products — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: where we rely on your consent to process personal data — for example, for marketing communications or the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

77arc does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors and financial service providers: we share payment-relevant data (such as your bKash number or masked card details) with the payment gateway required to process your specific transaction. These providers are contractually bound to use your data solely for the purpose of processing the payment.
• Game content providers: certain gameplay data (such as your player session ID and stake amounts) is transmitted to our third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, solely to deliver the game to your device and record the outcome accurately.
• Regulatory and law enforcement authorities: where we are required by law, court order, or regulatory directive to disclose personal information, we will comply with that obligation. We will notify you of any such disclosure unless legally prohibited from doing so.
• Professional advisers: our lawyers, auditors, and other professional advisers may access personal data on a strictly need-to-know basis in the course of providing their services to 77arc. All such advisers are bound by confidentiality obligations.

77arc uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage, and in some cases to deliver personalised content. The types of cookies we use are described below.

• Essential cookies: these are required for the Platform to function correctly. They enable core features such as account login sessions, game loading, and payment processing. Essential cookies cannot be disabled without breaking the Platform.
• Analytics cookies: these help us understand how players navigate the Platform so we can improve its structure and content. Analytics data is aggregated and does not identify individual users. We use privacy-respecting analytics tools for this purpose.
• Preference cookies: these remember your settings and preferences (such as language selection and display options) so you do not need to reconfigure them each time you visit the Platform.

Most modern mobile browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling essential cookies may prevent parts of the Platform from working correctly. For detailed guidance on managing cookies on Android or iOS devices, please refer to your device's browser documentation.

77arc retains your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The specific retention period applicable to each category of data is determined by the nature of the data and the purpose for which it is held.

Where you request deletion of your account, 77arc will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law (for example, financial transaction records that must be retained for a minimum period under applicable regulations). In such cases, the retained data will be isolated from active processing and used solely to satisfy the legal retention obligation.

As a user of the 77arc Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in the Contact section below.

• Right of access: you have the right to request a copy of the personal data 77arc holds about you, together with information about how that data is used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interests and there are no overriding grounds to continue processing.
• Right to restriction: you have the right to request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being considered.
• Right to object to marketing: you have an unconditional right to object to the use of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, 77arc will cease using your data for direct marketing immediately.

77arc will respond to all data rights requests within a reasonable timeframe. In some cases — particularly for erasure requests that interact with legal retention obligations — we may need to explain why a request cannot be fulfilled in full. We will always provide a clear explanation in such cases.

77arc implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, secure server infrastructure with multi-layer access controls, regular security audits and penetration testing, and strict internal data access policies that limit access to personal data to only those employees and contractors who need it to perform their role.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, 77arc will notify affected players as required by applicable law. If you suspect that your 77arc account has been accessed without your authorisation, please contact our support team immediately at [email protected].

The 77arc Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 in your care has registered an account or provided personal information to 77arc, please contact us immediately at [email protected]. We will promptly investigate the matter and, where confirmed, delete the relevant account and associated data without undue delay.

77arc may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. Where the changes are significant, we will provide more prominent notice, such as an in-platform notification sent to your registered mobile number or email address. Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact the 77arc support team. We aim to respond to all privacy-related enquiries promptly and will always provide a clear explanation of any decision we make in response to a data rights request.

Email: [email protected]